CONFIDENTIALITY POLICY

Your records with us are always confidential

All San Francisco City Clinic staff sign an oath to keep confidential any and all information having to do with our patients. The oath specifically states that staff will not remove files from the clinic without authorization and will not divulge any information about patients to unauthorized persons. Our staff understands that the unauthorized release of information will result in disciplinary action or termination of their employment with the City.

You may request your records be shared with others by submitting a Department of Public Health Authorization to Disclose Health Information form.

All of the information that we are collecting is kept confidential
DPH Notice of Privacy Practices
DPH Notice of Privacy Practices

This site makes use of licensed stock photography. All photography is for illustrative purposes only and all persons depicted are models.

Mobile Terms and Conditions

  1. There is no fee from San Francisco Department of Public Health (SFDPH) to receive text messages. Message and data rates may apply - this can be checked with your mobile service provider. Charges are billed and payable to your mobile service provider or deducted from your prepaid account. Consent is not a requirement for purchase.
  2. Data obtained from you in connection with this SMS service may include your mobile phone number, your carrier’s name and the date, time and content of your messages. We may use this information to contact you and provide the services you request from us. Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless operator may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. Wireless operators do not guarantee message delivery and will not be held liable for delayed or undelivered messages.
  3. For information on data collection and us, please read our organization’s full Privacy Policy.
  4. We will not be liable for any delays in the receipt of any SMS message as delivery is subject to effective transmission from your network operator.
  5. By subscribing to SFDPH alerts, the user consents to receive automated appointment reminders & testing resources via text messages from 21201. Recurring messages. Message & data rates may apply.
  6. If you have any questions, text HELP to 21201 or contact us at sfccpatientservices.dph@sfdph.org. To stop receiving messages, text STOP to 21201.


Get in touch

If you recently tested positive for HIV or syphilis and have questions, or need help finding HIV care, please contact LINCS. Call 628-217-6608 and leave a confidential message so we can help you get medication and answer any questions.