Your information and records are ALWAYS confidential

You should feel confident that all communications and records pertaining to care provided is CONFIDENTIAL. Written permission shall be obtained before the medical records can be made available to anyone not directly concerned with YOUR medical care.

All Department of Public Health (DPH)/ San Francisco City Clinic staff are provided training and sign an oath to keep confidential all information having to do with our patients. The oath specifically states that staff will not divulge any information about patients to unauthorized persons.

Through training and accountability/auditing, all DPH staff understands that the unauthorized release of information will result in disciplinary action or termination of their employment with the City and County of San Francisco.  DPH has a very robust Privacy and Compliance program; your privacy is extremely important to all of us.

You may request your records to be shared with others that are not part of your DPH treatment team by submitting a Department of Public Health Authorization to Disclose Health Information form.

Learn about the financial relationships that drug and medical device companies have with doctors and other healthcare providers.

All of the information that we are collecting is kept confidential
DPH Notice of Privacy Practices
DPH Notice of Privacy Practices

This site makes use of licensed stock photography. All photography is for illustrative purposes only and all persons depicted are models.

Mobile Terms and Conditions

  1. There is no fee from San Francisco Department of Public Health (SFDPH) to receive text messages. Message and data rates may apply - this can be checked with your mobile service provider. Charges are billed and payable to your mobile service provider or deducted from your prepaid account. Consent is not a requirement for purchase.
  2. Data obtained from you in connection with this SMS service may include your mobile phone number, your carrier’s name and the date, time and content of your messages. We may use this information to contact you and provide the services you request from us. Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless operator may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. Wireless operators do not guarantee message delivery and will not be held liable for delayed or undelivered messages.
  3. For information on data collection and us, please read our organization’s full Privacy Policy.
  4. DPH will not be liable for any delays in the receipt of any SMS message as delivery is subject to effective transmission from your network operator.
  5. By subscribing to SFDPH alerts, the user consents to receive automated appointment reminders & testing resources via text messages from 21201. Recurring messages. Message & data rates may apply.
  6. If you have any questions, text HELP to 21201 or contact us at To stop receiving messages, text STOP to 21201.

Get in touch

If you recently tested positive for HIV or syphilis and have questions, or need help finding HIV care, please contact LINCS. Call 628-217-6608 and leave a confidential message so we can help you get medication and answer any questions.